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Scheduling Coordinator
Spanish Preferred; French Haitian Creole Preferred; Vietnamese Required; Russian Preferred
  • Placing or answering a prescribed number of calls per day to make or confirm home or office visit appointments.
  • Meeting successful appointment expectations in addition to call volume expectations.
  • Working with Member Services to arrange for member transportation when needed
  • Communicating with nurses regarding schedule, cancellations and important information regarding special conditions or directions needed to meet member
  • Handling incoming and outgoing calls in a courteous manner while communicating the importance of the assessment visit
  • Accurately recording call attempts and scheduling information.
  • Becoming familiar with Massachusetts town geography to create daily schedules for nurse assessors that minimize travel time.
  • Work with SSA team and manager to achieve maximum results connecting with members and achieving team goals for successful appointments
  • During scheduled periods, provide administrative support to the assessment operation by preparing outreach packets, scanning documents into medical records, and updating member information in database.
  • Maintain member confidentiality at all times.
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